Troubleshooting

Q1Why aren’t albums being created automatically?

  • The app automatically creates an album when there are at least 10 image files shot on a single day stored in smartphone memory.
    In all other cases, display the menu from the “RECENTLY” screen, “ALL ALBUMS” screen, or “ALL IMAGES” screen, and then use “Add album” to create an album manually.
Creating an Album

Q2How do I change the images used in a Highlight Timeline or Highlight Movie?

Q3How do I change the display arrangement of images in a Highlight Timeline?

  • On the Highlight Timeline, tap and hold the image whose display location you want to change, and then change it. Note that the display location of a standard video cannot be changed.
Repositioning Images in a Highlight Timeline

Q4Why don’t movies play back in a Highlight Timeline?

  • In a Highlight Timeline, a movie will start playback automatically when it is in the center of the screen. Movie audio does not play in a Highlight Timeline.
    Movie playback stops when a screen scroll operation moves it out of the center of the screen.

Q5Why doesn’t movie audio play back in a Highlight Timeline?

  • This is normal. Movie audio does not play in a Highlight Timeline.

Q6Why can’t I change the playback time of a Highlight Movie?

  • The Highlight Movie playback time is determined by the camera automatically in accordance with the number of images used.
    To shorten a Highlight Movie, reduce the number of images used.

Q7How do I delete images from an automatically created album?

  • You can delete album images on the Detailed view.
    Images are deleted from the album, but not from the terminal.
Deleting Images from an Album

Q8Why is the date and time shown for an image by EXILIM ALBUM different from that of the actual shooting date and time?

  • The date and time of images stored in smartphone memory are different from the actual shooting time and date.
    Date and time information registered when an image is shot cannot be changed.
    Refer to the user documentation of the device you used to shoot an image for information about how to check the date and time the image was shot.