Troubleshooting
Connect
Q1I can’t establish a Bluetooth wireless technology connection between the camera and smartphone.
Does the smartphone support Bluetooth wireless technology?
Bluetooth wireless technology is used to connect the camera with the smartphone.
Confirm that the smartphone you are using is Bluetooth wireless technology compatible. If you are unsure whether it does, contact the manufacturer of your smartphone.
Is the smartphone’s Bluetooth turned on?
A smartphone will not be able to connect with the camera if its Bluetooth is turned off.
Is the camera close enough to the smartphone?
The camera cannot connect with a smartphone if they are too far apart from each other.
Q2I can’t establish a wireless LAN connection between the camera and smartphone.
Is the smartphone configured for auto Wi-Fi connection?
If the smartphone or other device has a Wi-Fi connection auto switching function (auto network switching), the function may be affecting the connection with the camera. Disable Wi-Fi connection auto switching (network auto switching) by clearing the setting’s check box, etc.
If you are still unable to connect...
Delete the camera’s SSID from the smartphone Wi-Fi settings, and then re-input it along with the required password.
Q3The wireless LAN connection is broken.
Is there a wireless LAN connection between the smartphone and camera?
The smartphone may be connected with another wireless device.
Check the smartphone’s Wi-Fi settings and confirm that the camera is selected for connection.
Is there another wireless device operating nearby?
Connection may have been lost due to interference caused by a nearby microwave oven, cordless phone, or other wireless device. Move the camera away from the device causing the problem.
Q4I forgot my SSID and password.
While holding down the camera [MOVIE] and [
/SLOW] buttons, hold down the [POWER] button for at least six seconds. The camera’s [STATUS] lamp will go out and the password will be returned to its initial default setting. Note that initializing the password unregisters the camera from the Gʼz EYE app, so you will need to register it again.
Shooting Images
Q1Images are not recorded when I tap the smartphone’s shutter button.
If the message “Capture failed. Check camera.” is on the display, this could be due to any one of the reasons below.
- Memory is full.
Delete image files you no longer need.
- There is something wrong with the memory card.
Turn off the camera, remove the memory card, and then reload it. If this does not stop the message from appearing, format the memory card.
- I can’t create folders.
Delete folders on the memory card that you no longer need.
Q2Images are out of focus.
Is the lens dirty?
If the lens is dirty, clean it off.
Is the camera fixed and steady when shooting?
You may be moving the camera when shooting. Make sure the camera is secured in place when shooting.
Q3There is digital noise in images.
Sensitivity may have been increased automatically for a dark subject, which increases the chance of digital noise. Use a light or some other means to illuminate the subject.
Q4An image I shot was not saved.
Is the camera sufficiently charged?
Camera power may have been turned off before the save operation was complete, which will result in the image not being saved. When the battery indicator shows 
, charge the battery as soon as possible.
Was the memory card removed while shooting was in progress?
You may have removed the memory card from the camera before the save operation was complete, which will result in the image not being saved. Do not remove the memory card before the save operation is complete.
Q5The image is out of focus during movie recording.
This could be due to any of the following reasons.
- Focusing may not be possible because the subject is outside the focus range. Shoot within the allowable range.
- The lens may be dirty. Clean the lens.
- A large increase in the distance between the camera and subject after recording starts can cause the image to go out of focus.
Play
Q1I don’t see any images when I tap “Viewing Images with the App” on the smartphone.
Is there a wireless LAN connection between the camera and smartphone?
If you want to view images in camera memory using your smartphone, you first need to establish a wireless LAN connection between the camera and smartphone.
Was the image shot with another camera that is not a GZE-1?
The G’z EYE app cannot display non-DCF images recorded onto a memory card using another digital camera.
Q2The color of an image played back on a smartphone is different from the image color during recording.
Sunlight or light from another source may be shining directly into the lens when you are shooting. Position the camera so sunlight does not shine directly into the lens.
Q3I can’t delete a file.
The file may be protected. A protected image cannot be deleted. Unprotect the file.
Copy image
Q1Auto Send does not send movies to the smartphone.
Auto Send does not send movie files to the smartphone. Use the functions below to send movie files.
Q2Auto Send does not send CS images to the smartphone.
High Speed CS images are not sent to the smartphone using Auto Send. Go to the link below to find out how to send a group of High speed CS images to a smartphone.
Q3I can’t find an image sent to the smartphone and I don’t know where it was stored.
Some terminals store images in a folder named Gʼz EYE.
Also, some terminals require a movie player app that supports playback of MOV type movie files. Depending on your movie player, you may not be able to play back a movie or its audio.
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