Module No. 5657

Troubleshooting

I can’t pair the watch with a phone.

Q1‏I’ve never been able to establish a (pairing) connection between the watch and phone.

Are you using a supported phone model?

Check if the phone model and its operating system are supported by the watch.
For information about supported phone models, visit the CASIO Website.

https://world.casio.com/os_mobile/wat/

Did you install G-SHOCK Connected on your phone?

G-SHOCK Connected needs to be installed on your phone in order to connect with the watch.

Are your phone’s Bluetooth settings configured correctly?

Configure the phone’s Bluetooth settings. For details about setting procedures, see your phone documentation.

iPhone Users

“Settings” arrowR “Bluetooth” arrowR On

“Settings” arrowR “Privacy” arrowR “Bluetooth” arrowR “G-SHOCK Connected” arrowR On

Android Users

Enable Bluetooth.

Other than the above.

Some phones need to have BT Smart disabled to use G-SHOCK Connected. For details about setting procedures, see your phone documentation.

On the Home Screen, tap: “Menu” arrowR “Settings” arrowR “Bluetooth” arrowR “Menu” arrowR “BT Smart settings” arrowR “Disable”.

I can’t reconnect the watch and phone.

Q1‏The watch will not re-connect with the phone after they are disconnected.

Is G-SHOCK Connected running?

The watch cannot re-connect with your phone unless G-SHOCK Connected is running on the phone. On your phone’s Home Screen, tap the “G-SHOCK Connected” icon. Next, on the watch, hold down (C) for at least three seconds.

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Have you tried turning your phone off and then back on again?

Turn your phone off and then back on, and then tap the “G-SHOCK Connected” icon. Next, on the watch, hold down (C) for at least three seconds.

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Is a timer countdown operation in progress?

Connection with a phone is not possible while there is 30 seconds or less remaining on a countdown timer operation. Stop the countdown operation before connecting with the phone.

Q2‏I can’t connect while my phone is in the Airplane Mode.

Connection with the watch is not possible while the phone’s Airplane Mode is enabled. After disabling the phone’s Airplane Mode, go to the phone’s Home Screen and tap the “G-SHOCK Connected” icon. Next, on the watch, hold down (C) for at least three seconds.

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Q3‏I changed the phone’s Bluetooth from enabled to disabled, and now I can’t connect anymore.

On your phone, re-enable Bluetooth, and then go to the Home Screen and tap the “G-SHOCK Connected” icon. Next, on the watch, hold down (C) for at least three seconds.

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Q4‏I can’t connect after turning off the phone.

Turn your phone off and then back on, and then tap the “G-SHOCK Connected” icon. Next, on the watch, hold down (C) for at least three seconds.

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Phone-Watch Connection

Q1‏I can’t establish a connection between the phone and watch.

Have you tried turning your phone off and then back on again?

Turn your phone off and then back on, and then tap the “G-SHOCK Connected” icon. Next, on the watch, hold down (C) for at least three seconds.

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Has the watch been re-paired with the phone?

Delete the pairing information from G-SHOCK Connected and your phone (iPhone only), and then re-pair them.

If you are unable to establish a connection...

After deleting pairing information from the watch, re-pair it with your phone.

Changing to a Different Phone Model

Q1‏Connecting the current watch to another phone.

Delete the pairing information from your watch and then pair it with the phone you want to connect with.

Auto Time Adjustment by Bluetooth Connection (Time Adjustment)

Q1‏When does the watch adjust its time?

The watch will connect with the phone and perform auto time adjustment at around 12:30 a.m., 6:30 a.m., 12:30 p.m. and 6:30 p.m. The connection is automatically terminated after auto time adjustment is complete.

Q2‏Auto time adjustment is not performed at a scheduled time.

Is auto time adjustment not being performed according to its normal schedule?

Note that auto time adjustment is not performed for 24 hours after swapping of the Home Time and World Time, or after the time setting is adjusted manually on the watch. Auto time adjustment will resume 24 hours after either of the above operations is performed.

Is auto time adjustment enabled?

Auto time adjustment will not be performed at the scheduled times unless it is enabled. Enable auto time adjustment.

Q3‏Time is not displayed correctly.

If your phone is unable to receive a signal because you are outside its service range or for some other reason, the watch may not be able to display the correct time. If this happens, connect the phone to its network and then adjust the time setting.

Q4‏Hands are out of alignment.

Strong magnetism or impact can cause the hands to go out of alignment. Adjust hand alignment.

Check the information below to find out how to align the hands manually.

Alarm and Hourly Time Signal

Q1‏An alarm and/or the hourly time signal do not sound.

Is the watch’s battery charged?

Keep the watch exposed to light until it recharges sufficiently.

Other than the above.

Enable the alarm and/or the hourly time signal.

Hand Movement and Indications

Q1‏I don’t know what mode the watch is in.

You can determine the current mode by checking the mode hand position. Use (C) to navigate between modes.

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Q2‏All hands are stopped and buttons do not work.

The battery is dead. Keep the watch exposed to light until it recharges sufficiently.

Q3‏The hands suddenly start moving at high speed.

This is due to the reason (or one of the reasons) below, and does not indicate malfunction. Simply wait until normal hand movement resumes.

The watch is recovering from a power saving state.

Watch is connected with a phone to adjust its time setting.

Q4‏Hands are stopped and buttons do not work.

The watch is in the charge recovery mode. Wait until the recovery process is complete (for about 15 minutes). The watch will recover more quickly if you place it in a brightly lit location.

Q5‏Why is the current time indicated by the watch is off by a certain amount of time (nine hours, three hours and 15 minutes, etc.)?

The city setting is not correct. Select the correct setting.

Q6‏The current time indicated by the watch is off by one hour or 30 minutes.

The summer time setting is not correct. Select the correct setting.

Q7‏The time indicated by the hands is different from the digital time.

Strong magnetism or impact can cause the hands to go out of alignment. Adjust hand alignment.

Check the information below to find out how to align the hands manually.

Other

Q1‏I can’t find the information I need here.

Visit the website below.

https://world.casio.com/support/

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