Troubleshooting
Time signal reception
Q1The watch cannot perform a receive operation.
Is the watch’s battery charged?
Signal reception is not possible while battery power is low. Keep the watch exposed to light until it recharges sufficiently.
Is your city setting correct for your location?
The watch will not indicate the correct time if the city setting is wrong. Change the city setting so it correctly reflects your location.
After checking the above, the watch still cannot perform a receive operation.
Time signal reception is not possible when any one of the conditions exists.
- During power saving
- When the crown is pulled out
The watch cannot perform auto receive if auto receive is turned off.
Enabling/Disabling Auto Receive
If successful reception is not possible for some reason, you can adjust the time and day settings manually.
Q2The signal receive operation always fails.
Is the watch in a location that is appropriate for signal reception?
Check your surroundings and move the watch to a location where signal reception is better.
Did you avoid touching the watch while the receive operation was in progress?
Minimize movement of the watch and do not perform any watch operation while a receive operation is in progress.
Is the signal transmitter in your area transmitting a signal?
The transmitter of the time signal may not be transmitting. Try again later.
Q3Signal reception should have been successful, but the watch’s time and/or day is wrong.
Do the hand and/or day indicator look out of alignment?
Correct hand and day indicator alignment.
After checking the above, the time and/or day settings is still wrong.
Adjust time and day settings manually.
Hand Movement and Indications
Q1Second hand movement is abnormal.
The charge level of the watch battery is low. Keep the watch exposed to light until it recharges sufficiently.
Q2The second hand is jumping at two-second intervals.
Battery power is low. Keep the watch exposed to light until it recharges sufficiently.
Q3All hands are stopped at 12 o’clock and buttons do not work.
The battery is dead. Keep the watch exposed to light until it recharges sufficiently.
Q4The hands suddenly start moving at high speed.
This is due to one of the reasons below, and does not indicate malfunction. Simply wait until normal hand movement resumes.
- The watch is recovering from a power saving state. Power Saving Function
- A time signal is being received and the time setting is being adjusted. Auto Time Adjustment
Q5Hands are stopped and buttons do not work.
The watch is in the charge recovery mode. Wait until the recovery process is complete (for about 15 minutes). The watch will recover more quickly if you place it in a brightly lit location.
Q6The current time indicated by the watch is off by a relatively regular amount of time (such as nine hours, 3.5 hours, etc.).
The city setting is not correct. Select the correct setting.
Q7The current time displayed by the watch is off by one hour.
The summer time setting is not correct. Select the correct setting.
Q8Hands and/or the day indicator is out of alignment.
Strong magnetism or impact may cause the hands of the watch to go out of alignment. Correct hand position alignment.
Q9The time setting is correct, but the day indicator is between days.
The day is in the process of changing. For information about how the day changes, see the section below.
Crown Operations
Q1Nothing happens when I rotate the crown.
If you do not perform any operation for about two minutes after pulling out the crown (approximately 30 minutes in the case of hand and day indicator alignment operations), crown operations will automatically become disabled. Push the crown back in to its normal position and then pull it out again.
Charging
Q1The watch does not work even though it is exposed to light.
The watch stops operating whenever the battery goes dead. Keep the watch exposed to light until it recharges sufficiently.
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