- Q12
- Why doesn't the location information of group members update?
- A12
- Location information for any member whose phone is outside its service range will not update.
- Location information also will not update if a user has forced the app to shut down.
- Some phones have a setting that can be used to disable information updating.
- When the location information setting is turned off
Even if your phone is connected with the WSD-F20, always make sure to leave your phone's location information setting turned on.
- When you have ignore battery optimizations turned off (Android 6.0 and higher)
- When Settings > Privacy > Location Services > Moment Link > Always enabled is turned off (iOS)
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