WSD-F20 Series


Wear OS by Google

Q1
What can I do with Wear OS by Google? How do I use it? What are the basic operations?
Q2
What do I need to do to update my WSD-F10/F20 series to Wear OS by Google?
Q3
Can I use the WSD-F10/F20 series without updating it to Wear OS by Google?
Q4
I cannot find “Android Wear” app on phone.
Q5
Will I experience any problems if I do not update to OS3?
Q6
Why aren’t CASIO Smart Outdoor watches and the G-SQUAD PRO GSW-H1000 compatible with Wear OS3?
Q7
Are CASIO Smart Outdoor watches and the G-SQUAD PRO GSW-H1000 compatible with Wear OS3?

iPhone

Q1
Precautions when Connecting to Wi-Fi with an iPhone
Q2
Unsupported Functions while Paired and Connected with an iPhone
Q3
WSD-F20 Activity and Location Memory App Displays when Connected with an iPhone
Q4
Precautions when the Watch is Paired and Connected with an iPhone

Pairing Settings

Q1
What do I need to do when I change to a different model phone?
Q2
The pairing operation goes on without being finalized.
Q3
What type of phones can the watch connect with?
Q4
The watch name does not appear in the list of watches displayed by the phone's Wear OS by Google app.
Q5
If the message "Checking for updates" or "Getting your watch details" remains on the screen while paired with a phone, what types of operations are allowed before pairing is complete?
Q6
What settings are required when pairing with a phone for the first time?
Q7
Can I use this watch with my phone if it isn't a smart phone?
Q8
How do I unpair from a phone?
Q9
What should I do if pairing seems to be taking a long time?
Q10
Is watch data deleted when I unpair from a phone?
Q11
While configuring pairing settings, I can't copy an account.
Q12
 The watch won't connect with an iPhone by Bluetooth.
The iPhone I am pairing with shows the pairing complete screen, but the watch just shows the pairing code confirmation screen without advancing any further. 
Or the watch returns to its paring setting start (Tap to begin) screen and won't let me pair.

Notifications (General)

Q1
Notifications from the phone app do not make it to the watch or do not cause a vibration operation to be performed.
Q2
Can I use the watch as a phone?
Q3
Can incoming call alerts be received while the watch is in the Timepiece Mode?
Q4
Can the vibration duration be changed?
Q5
What is the stable communication range between the phone and watch?

Notifications (Phone)

Q1
Why isn't my watch notified of incoming calls?

Notifications (Current Time)

Q1
When are the watch time settings adjusted?
Q2
Does the watch automatically adjust for summer time (DST)?

Notifications (Other)

Q1
Can the watch's alarm and timer notifications be performed by the phone?
Q2
What does it mean when the notification "Quality Improvement Information" appears on the display?

Basic Operations

Q1
Does the watch have a heart rate monitor (HRM)?
Q2
What can I do with the watch without connection with a phone?
Q3
What should I do if the screen locks up and refuses to operate? What should I do if nothing happens when I hold down the power key for more than two seconds?
Q4
Can I manually adjust watch time settings without using a phone?
Q5
Voice commands do not work.
Q6
I cannot connect with a paired phone by tapping the reconnect mark.
Q7
How do I assign the apps that are started up by the watch's TOOL (Top right) button and APP (Bottom right) button.
Q8
 How do I adjust the watch's time setting? 
The watch is paired with a phone, but its time setting is incorrect.

Wi-Fi

Q1
I can't connect to a public Wi-Fi.
Q2
I don't know how to configure Wi-Fi settings.
Q3
Wi-Fi operations
Q4
The access point I want to connect is not displayed on the watch.
Q5
When connected with an iPhone, a message saying Wi-Fi is note detected when I access the Google Play store while using the watch.
Q6
When using an iPhone, the network password cannot be input on the iPhone when adding a Wi-Fi network.
Q7
Wi-Fi channel
Q8
The Wi-Fi connection is suddenly lost.

GPS

Q1
Can GPS be used anywhere for positioning?
Q2
Is time calibration by GPS supported?
Q3
It takes a long time to acquire location information from GPS.
Q4
What is the accuracy of the GPS location information?
Q5
Does GPS time calibration work even in the Timepiece Mode?
Q6
 Which location information is used?
The watch's built-in GPS or the paired phone's GPS?
Q7
 The phone displays a map of my current location, but sometimes the watch's Location Memory and Activity app do not show my current location.
Q8
 I can't display my current location using a CASIO app (Location Memory, Activity, etc.) or a third party app (YAMAP, etc.)

Charging, Power Supply

Q1
Why can't I charge the watch?
Q2
Can the battery be replaced?
Q3
How can I conserve battery power?
Q4
Why can't I turn on power?
Q5
Why does the charge LED turn green before a 100% charge is reached? Why won't the watch charge up to 100%?
Q6
Is there anything to keep in mind if I don't plan to use the watch for some time?
Q7
Are settings lost when battery power goes low?

Watch Performance and Specifications

Q1
How much operation can be expected after a full charge?
Q2
Why doesn't anything happen when I touch the touch panel or press a button? Why is operation slow?
Q3
What should I do if the inside of the glass becomes fogged?
Q4
How long does it take to achieve full charge?
Q5
Does the watch have a GPS receiver?
Q6
What is the main part of the watch made of?
Q7
How much impact can the watch withstand?
Q8
What is the accuracy of the watch?
Q9
What is the band made of?
Q10
Why are their gaps in the altitude and barometric pressure graphs, and why aren't displayed number of step and calories burned values correct?
Q11
Why doesn't the watch respond to tap operations?
Q12
What is the operating temperature range?
Q13
What is there to know about the liquid crystal panel of the watch?
Q14
What is the back cover made of?

Apps

Q1
How do I use offline maps?
Q2
Downloading Mapbox Maps
Q3
Differences between Google Map and Mapbox
Q4
How can I add apps to the watch?
Q5
Can I uninstall apps that come pre-installed on the watch?
Q6
Why am I having trouble using Mapbox map data?
Q7
Installing a Featured Apps App
Q8
Is the area of maps downloaded from Mapbox the same as the area displayed on the download screen?
Q9
When is Location Memory history and other data cleared from memory?
Q10
How do I start up the app assigned to the [APP] button?
Q11
Where can I get information for non-CASIO apps?
Q12
Map Content Precautions
Q13
What should I do if Google Maps takes extremely long to display in Activity and Location Memory with a WSD-F20/F20S watch that is paired with an iPhone?
Q14
 Why does the display indicate that I have burned calories in the morning even though I am not wearing the watch?

CASIO MOMENT SETTER+

Q1
When I try to use the CASIO MOMENT SETTER+ app on my phone, the message "Allow CASIO MOMENT SETTER+ to access ---? " appears. Why do I need to do this?
Q2
What can I do with CASIO MOMENT SETTER+?
Q3
Why does an error message keep appearing after I install CASIO MOMENT SETTER+?
Q4
What phones are compatible with CASIO MOMENT SETTER+?

Activity

Q1
What is the zoom range of a map that is used offline (offline map)?
Q2
What does the History Auto Save function do?
Q3
What does the Activity app do?
Q4
During trekking activity measurements, why is my vertical speed shown as 0m/h (0ft/h)?
Q5
Where is the History Auto Save data stored?
Q6
During cycling activity measurement, why isn't my distance traveled displayed correctly?
Q7
During cycling activity measurement, why isn't my speed displayed correctly?
Q8
During trekking activity measurements, why is the speed shown by the watch different from my actual vertical speed?
Q9
Following a history auto save operation on a watch paired with iOS, a URL is shown in "Memo" area of the calendar, but tapping the URL causes the following message to appear: "Unsupported file type".
Q10
I stopped an activity, so why can't I see its history in Google Calendar?
Q11
 When the watch is paired with an Android phone, the Activity app displays incorrect measurement results.

Example
• The speed value shows 0 (zero) while I am on the move. 
• There are breaks in my traveled track while performing a measurement with Snow. 
Q12
What do I need to do to view history data on a phone?
Q13
What should I do when the "Google Drive is full." message appears?

Tool App

Q1
Can I specify a port or point for the Tide Graph?
Q2
What does the Tool app do?
Q3
Why don't the sunrise and sunset times of the watch match actual times?
Q4
Why are direction readings incorrect? What does it mean when a clock figure appears on the watch display when I try to take a compass reading?
Q5
Altitude readings are not correct even though I am using "Correct Altitude Using Location".
Q6
Why are the low tide time and tide level, and the high tide time and tide level I find in a newspaper or on the web different from those indicated by the watch?
Q7
Why is the calories burned value shown by the Activity Graph different from by the actual number of calories burned?
Q8
Why doesn't the Activity Graph display properly? Why does it show me riding in an automobile when I am not?
Q9
How are tide levels calculated?
Q10
Why can't I catch any fish during the indicated fishing times?
Q11
Why does the barometric pressure graph indicate sudden changes or have missing segments?
Q12
How the pedometer works
Q13
Why is the altitude displayed by the watch different from the actual altitude?
Q14
Why are the sunrise and sunset times I find in a newspaper or on the web different from those indicated by the watch?
Q15
How altitude readings work
Q16
 When should I use Correct Altitude Using Location?

Watch Faces

Q1
Can watch faces be added?
Q2
What should I do to have the map of an event scheduled with Google Calendar displayed on the Place watch face?
Q3
The schedule does not appear on the Traveler watch face when PLN is selected.
Q4
How can I change the World Time City?
Q5
The monochrome watch face is displayed even though I selected OFF for the [Always-on screen] setting. What's wrong?
Q6
Why does a watch face dial appear totally black without displaying anything?
Q7
What should I do to have a scheduled event displayed on the Journey watch face?
Q8
How can I change information displayed by a dial of the Authentic, Field, and Multi watch faces?
Q9
Why doesn't the Place watch face map refresh after I update Google Calendar information?
Q10
Why does it take a long time for Street View to display on the Place watch face?
Q11
Some events that I schedule with the Journey watch face are not displayed.
Q12
My smart watch shows a monochrome watch face screen. Buttons and the touch panel don't work. What's wrong?
Q13
What should I do to view the map of the location of a Google Calendar event that is displayed on the Journey watch face?
Q14
Why does "----" appear in a dial in place of an altimeter or barometric pressure value?
Q15
Why can't I exit the monochrome digital watch face on the screen?
Q16
Why are there missing segments in the altitude graph?
Q17
I input the location correctly with Google Calendar, so why do I still get an error message when I specify Map Display with the Place watch face?
Q18
Why doesn't the next screen appear when I select Data or General Data when configuring Place watch face settings?
Q19
What should I do if I get an error message when I select Day or Title from Google Calendar Event on the Place watch face?

Location Memory

Q1
How do I use the map tracking display function?
Q2
Is the record of Location Memory accessible from a smartphone?
Q3
What does the Location Memory app do?
Q4
Why can't I add memos or marks to Location Memory data?
Q5
What are the plus (+) and minus (-) marks that appear next to Location Memory marks?

EX-FR100/200 Linking

Q1
How do I connect the watch with an EXILIM EX-FR100/200?
Q2
What can I do with the EXILIM Controller app?
Q3
Why can't I connect with a Bluetooth® camera?
Q4
The watch has a round display, so what is the shape of stored images?
Q5
Why doesn't my watch connect with the camera?
Q6
The EX-FR100/200 controller is off, so why can't I connect the watch?
Q7
Why am I having problems pairing with an EXILIM EX-FR100/200?

CASIO MOMENT LINK

Q1
I can view a received messages as a phone notification, so doesn't it appear in CASIO MOMENT LINK running on my terminal?
Q2
Why don't I receive messages?
Q3
What should I do if I receive an invitation to join a group from someone I don't know?
Q4
Why am I having trouble forming a group even though my phone OS version is not a problem and Bluetooth is turned on?
Q5
What should I do if a person I do not know becomes a member of my group?
Q6
Why am I having trouble forming a group even though my phone OS version is not a problem?
Q7
Why does a group seem to spontaneously break up?
Q8
Why is location information highly inaccurate?
Q9
Can I use watch and app to keep tab on my kids or check on the safety of my friends?
Q10
Can I view messages received in the past?
Q11
Why is message notification delayed?
Q12
How long is location information shared?
Q13
Why doesn't the message list refresh when a notification is received?
Q14
About Packet Communications
Q15
Why doesn't the location information of group members update?
Q16
Why am I having trouble forming a group?
Q17
Why is the display of group member location information delayed?
Q18
Can I add members to an existing group?
Q19
Can I view past messages?

Handling and Care

Q1
What needs to be done for regular user maintenance?
Q2
Are there any precautions concerning water proofing?
Q3
Is there any special handling for resin parts?
Q4
Are there any precautions concerning putting on, taking off, or wearing the watch?
Q5
How do I fasten the band to my wrist?
Q6
What should I do when an error code appears on the display?

Using the Watch in Another Country

Q1
Are there any precautions to keep in mind during use in another country?
Q2
Will auto time adjustment be correct in other countries?