Troubleshooting
I can’t pair the watch with a phone.
Q1I’ve never been able to establish a (pairing) connection between the watch and phone.
Are you using a supported phone model?
Check if the phone model and its operating system are supported by the watch.
For information about supported phone models, visit the CASIO Website.
Is CASIO WATCH+ installed on your phone?
The CASIO WATCH+ needs to be installed in order to connect with the watch.
Installing ApplicationsAre your phone’s Bluetooth settings configured correctly?
Configure the phone’s Bluetooth settings. For details about setting procedures, see your phone documentation.
iPhone Users
- “Settings”
“Bluetooth” On
- “Settings” “Privacy” “Bluetooth Sharing” “CASIO WATCH+” On
Android Users
- Enable Bluetooth.
Other than the above.
Some phones need to have BT Smart disabled to use CASIO WATCH+. For details about setting procedures, see your phone documentation.
On the Home Screen, tap: “Menu” “Settings” “Bluetooth” “Menu” “BT Smart settings” “Disable”.
Q2I can’t establish a connection (pairing) between the watch and a newly purchased phone.
To connect with a newly purchased phone, you will need to perform the pairing operation again with the new phone. Use CASIO WATCH+ to delete the pairing information from your current (old) phone, and then pair the watch with the new phone.
I can’t reconnect the watch and phone.
Q1The watch will not re-connect with the phone after they are disconnected.
Is CASIO WATCH+ running on your phone?
Check if CASIO WATCH+ is running on the phone. On the phone’s Home Screen, tap the CASIO WATCH+ icon. Then on the watch, hold down the CONNECT button (B) for about 1.5 seconds.
Have you tried turning your phone off and then back on again?
Turn the phone off and then back on, and then tap the CASIO WATCH+ icon. Next, on the watch, hold down the CONNECT button (B) for about 1.5 seconds.
Q2I can’t connect while my phone is in the Airplane Mode.
Connection with the watch is not possible while the phone is in the Airplane Mode. After exiting the phone’s Airplane Mode, go to its Home Screen and tap the “CASIO WATCH+” icon. Then on the watch, hold down the CONNECT button (B) for about 1.5 seconds.
Q3I changed the phone’s Bluetooth from enabled to disabled, and now I can’t connect anymore.
On the phone, disable and then re-enable Bluetooth, and then go to the Home Screen and tap the “CASIO WATCH+” icon. Next, on the watch, hold down the CONNECT button (B) for about 1.5 seconds.
Q4I can’t connect after turning off the phone.
Turn on the phone and tap the CASIO WATCH+ icon. Then on the watch, hold down the CONNECT button (B) for about 1.5 seconds.
Phone-Watch Connection
Q1I can’t establish a connection between the phone and watch.
Have you tried turning your phone off and then back on again?
Turn the phone off and then back on, and then tap the CASIO WATCH+ icon. Next, on the watch, hold down the CONNECT button (B) for about 1.5 seconds.
Has the watch been re-paired with the phone?
After unpairing the watch and phone, re-pair them again.
If you are unable to establish a connection...
Delete the pairing information from the watch, and then re-pair the watch and phone.
Changing to a Different Phone Model
Q1Connecting the current watch to another phone.
Clear pairing information from the watch you are currently using, and then pair with another phone.
Phone Finder
Q1Phone Finder does not work.
Are the phone and watch disconnected?
Phone Finder does not work during Bluetooth connection.
Is CASIO WATCH+ running on your phone?
Phone Finder will not work unless CASIO WATCH+ is running. On the Home Screen, tap the CASIO WATCH+ icon.
Other than the above.
If the phone does not respond after a few seconds, it could mean that the phone is located too far from the watch. Change to a different location and try again.
Q2It takes some time before the phone responds.
The phone will emit a tone when a connection is established with the watch, which takes a few seconds.
Q3The phone cannot be found even when it is close to the watch.
Since communication is performed using radio waves, the watch may not be able to find the phone even if it is within two meters. Certain environments may make the allowable communication range very short.
Auto Time Adjustment
Q1When does the watch sync its time setting with the phone?
The watch will connect with the phone and perform auto time adjustment at around 5:00 a.m., 11:00 a.m., 5:00 p.m. and 11:00 p.m. The connection is automatically terminated after auto time adjustment is complete.
Q2The watch time setting is not adjusted when an auto adjustment time is reached.
Is auto time adjustment not being performed according to its normal schedule?
Note that auto time adjustment is not performed for 24 hours after swapping of the Home Time and World Time, or after the time setting is adjusted manually on the watch. Auto time adjustment will resume 24 hours after either of the above operations is performed.
Is auto time adjustment enabled?
Auto time adjustment will not be performed at the scheduled times unless it is enabled. Establish a connection between the watch and phone, and then use CASIO WATCH+ to enable auto time adjustment.
Q3Time is not displayed correctly.
The phone’s time setting may not be correct.
- ①
-
Correct the phone’s time setting.
iPhone Users
- “Settings” “Privacy” Turn on “Location Services” “System Services” Turn on “Setting Time Zone”.
Android Users
- Refer to your phone’s user documentation.
- “Settings”
- ②
-
Establish a connection between the watch and phone, and correct the time setting.
World Time
Q1The time for a World Time City is not correct.
The summer time start date and time, end date and time, or other rules were changed by authorities.
Hand Movement and Indications
Q1Why can’t I perform any button operations while high-speed hand movement is in progress?
Button operations are disabled while high-speed hand movement is in progress after a watch setting is changed, etc. Wait until the hands stop moving before performing button operations.
Q2The second hand is jumping at two-second intervals.
Battery power is low. Keep the watch exposed to light until it recharges sufficiently.
Q3All hands are stopped at 12 o’clock and buttons do not work.
The battery is dead. Keep the watch exposed to light until the battery recharges sufficiently.
Q4The hands suddenly start moving at high speed.
This is due to one of the reasons below, and does not indicate malfunction. Simply wait until normal hand movement resumes.
- The watch is recovering from a power saving state.
- Watch is connected with a phone to adjust its time setting.
Q5Hands are stopped and buttons do not work.
The watch is in the charge recovery mode. Wait until the recovery process is complete (for about 15 minutes). The watch will recover more quickly if you place it in a brightly lit location.
Q6Hands and the day indicator are out of alignment.
Strong magnetism or impact may cause the hands of the watch to go out of alignment. Use CASIO WATCH+ to correct hand alignment.
Q7The time setting is correct, but the day indicator is between days.
The day is in the process of changing. For information about how the day changes, see the section below.
Crown Operations
Q1Nothing happens when I rotate the crown.
Leaving the crown pulled out for more than three minutes without performing any operation will automatically disable crown operation. Push the crown back in to its normal position and then pull it out again.
Q2Crown operation does not work.
Crown operation is disabled while high-speed hand movement is in progress after a watch setting is changed, etc. Wait until the hands stop moving before performing crown operations.
Charging
Q1The watch does not work even though it is exposed to light.
The watch stops operating whenever the battery goes dead. Keep the watch exposed to light until it recharges sufficiently.
Top of page