WSD-F21HR

Wear OS by Google

Q1
What can I do with Wear OS by Google? How do I use it? What are the basic operations?
Q2
Will I experience any problems if I do not update to OS3?
Q3
Why aren’t CASIO Smart Outdoor watches and the G-SQUAD PRO GSW-H1000 compatible with Wear OS3?
Q4
Are CASIO Smart Outdoor watches and the G-SQUAD PRO GSW-H1000 compatible with Wear OS3?

iPhone

Q1
Precautions when connecting to Wi-Fi with the watch while it is paired with an iPhone
Q2
Unsupported Functions while Paired and Connected with an iPhone
Q3
Precautions when the Watch is Paired and Connected with an iPhone
Q4
Activity and Location Memory App Displays when Connected with an iPhone

Pairing Settings

Q1
What settings are required when pairing with a phone for the first time?
Q2
How do I unpair from a phone?
Q3
What do I need to do when I change to a different model phone?
Q4
The pairing operation goes on without being finalized.
Q5
What should I do if pairing seems to be taking a long time?
Q6
 The watch won't connect with an iPhone by Bluetooth.
The iPhone I am pairing with shows the pairing complete screen, but the watch just shows the pairing code confirmation screen without advancing any further. 
Or the watch returns to its paring setting start (Tap to begin) screen and won't let me pair.
Q7
The watch name does not appear in the list of watches displayed by the phone's Wear OS by Google app.
Q8
Is watch data deleted when I unpair from a phone?
Q9
What type of phones can the watch connect with?
Q10
If the message "Checking for updates" or "Getting your watch details" remains on the screen while paired with a phone, what types of operations are allowed before pairing is complete?
Q11
Can I use this watch with my phone if it isn't a smart phone?
Q12
While configuring pairing settings, I can't copy an account.

Notifications (General)

Q1
Can incoming call alerts be received while the watch is in the Multi Timepiece Mode?
Q2
Can I use the watch as a phone?
Q3
Can the vibration duration be changed?
Q4
What is the stable communication range between the phone and watch?
Q5
Notifications from the phone app do not make it to the watch or do not cause a vibration operation to be performed.

Notifications (Phone)

Q1
Why isn't my watch notified of incoming calls?

Notifications (Current Time)

Q1
Does the watch automatically adjust for summer time (DST)?
Q2
When are the watch time settings adjusted?

Notifications (Other)

Q1
What does it mean when the notification "Quality Improvement Information" appears on the display?
Q2
Can the watch's alarm and timer notifications be performed by the phone?

Basic Operations

Q1
Can I manually adjust watch time settings without using a phone?
Q2
The heart rate and/or heart rate zone is not correct.
Q3
What can I do with the watch without connection with a phone?
Q4
What is a resting heart rate (Stable Heart Rate)?
How do you measure your resting heart rate (Stable Heart Rate)?

Q5
How is maximum heart rate calculated?
Q6
Voice commands do not work.
Q7
Does the watch have a heart rate monitor (HRM)?
Q8
I cannot connect with a paired phone by tapping the reconnect mark.
Q9
What are heart rate zones?
Q10
What should I do if the screen locks up and refuses to operate? What should I do if nothing happens when I hold down the power key for more than two seconds?
Q11
Even if an alarm is not enabled, swiping the watch face from top to bottom displays the alarm icon.
Q12
The heart rate value that initially appears when I start a measurement operation is not correct.
Q13
How do I assign the apps that are started up by the watch's Top right button and Bottom right button.
Q14
How is the maximum heart rate determined?
Q15
 How do I adjust the watch's time setting? 
The watch is paired with a phone, but its time setting is incorrect.

Wi-Fi

Q1
When using an iPhone, the network password cannot be input on the iPhone when adding a Wi-Fi network.
Q2
I can't connect to a public Wi-Fi.
Q3
Wi-Fi operations
Q4
When connected with an iPhone, a message saying Wi-Fi is note detected when I access the Google Play store while using the watch.
Q5
I don't know how to configure Wi-Fi settings.
Q6
Wi-Fi channel
Q7
The access point I want to connect is not displayed on the watch.
Q8
The Wi-Fi connection is suddenly lost.

GPS

Q1
 Which location information is used?
The watch's built-in GPS or the paired phone's GPS?
Q2
Is time calibration by GPS supported?
Q3
The phone displays a map of my current location, but sometimes the watch's Location Memory and Activity app do not show my current location.
Q4
What is the accuracy of the GPS location information?
Q5
Does GPS time calibration work even in the Multi Timepiece Mode?
Q6
Can GPS be used anywhere for positioning?
Q7
 I can't display my current location using a CASIO app (Location Memory, Activity, etc.) or a third party app (YAMAP, etc.)
Q8
It takes a long time to acquire location information from GPS.

Charging, Power Supply

Q1
Can the battery be replaced?
Q2
Why can't I charge the watch?
Q3
 The battery runs down too quickly. 
What can I do to avoid this?
Q4
Why won't the watch charge up to 100%?
Q5
Why can't I turn on power?
Q6
Is there anything to keep in mind if I don't plan to use the watch for some time?
Q7
Are settings lost when battery power goes low?

Watch Performance and Specifications

Q1
How much impact can the watch withstand?
Q2
Why are their gaps in the altitude and barometric pressure graphs, and why aren't displayed number of step and calories burned values correct?
Q3
What is the operating temperature range?
Q4
Why doesn't anything happen when I touch the touch panel or press a button? Why is operation slow?
Q5
How much operation can be expected after a full charge?
Q6
Does the watch have a GPS receiver?
Q7
Why doesn't the watch respond to tap operations?
Q8
What is the back cover made of?
Q9
What should I do if the inside of the glass becomes fogged?
Q10
What is there to know about the liquid crystal panel of the watch?
Q11
How long does it take to achieve full charge?
Q12
What is the accuracy of the watch?
Q13
What is the main part of the watch made of?
Q14
What is the band made of?

Apps

Q1
Where can I get information for non-CASIO apps?
Q2
Installing a Featured Apps App
Q3
Differences between Google Map and Mapbox
Q4
How can I add apps to the watch?
Q5
How many maps can I download?
Can I download maps for the entire world?
Q6
How do I use offline maps?
Q7
How do I start up the app assigned to the Top right/Bottom right button?
Q8
Can I uninstall apps that come pre-installed on the watch?
Q9
Why am I having trouble using Mapbox map data?
Q10
Downloading Mapbox Maps
Q11
When is Location Memory history and other data cleared from memory?
Q12
Map Content Precautions
Q13
What should I do if Google Maps takes extremely long to display in Activity and Location Memory with the watch that is paired with an iPhone?
Q14
 Why does the display indicate that I have burned calories in the morning even though I am not wearing the watch?
Q15
Is the area of maps downloaded from Mapbox the same as the area displayed on the download screen?

CASIO MOMENT SETTER+

Q1
What can I do with CASIO MOMENT SETTER+?
Q2
Why does an error message keep appearing after I install CASIO MOMENT SETTER+?
Q3
What phones are compatible with CASIO MOMENT SETTER+?
Q4
When I try to use the CASIO MOMENT SETTER+ app on my phone, the message "Allow CASIO　MOMENT SETTER+ to access ---? " appears. Why do I need to do this?

Activity

Q1
 What do I need to do to link the Activity app with Google Fit?
Q2
What do I need to do to view history data on a phone?
Q3
What does the History Auto Save function do?
Q4
How do you display VO2Max with the Activity app?
Q5
I can't display heart rate zones with the Activity app. How do you display heart rate zones with the Activity app?
Q6
 I cannot perform Route Import with Running, Trail Running, or other Activity apps.
Q7
During cycling activity measurement, why isn't my distance traveled displayed correctly?
Q8
 The symptoms below occur when ON is select for the Auto Pause setting of the Running and Cycling apps. 
　• Displayed running time is not correct. 
　• On the monochrome display, it takes 20 to 30 seconds before running time measurement stops after you stop moving.
Q9
What does the Activity app do?
Q10
 How do I use the Activity app Auto Pause function?
Q11
What should I do when the "Google Drive is full." message appears?
Q12
Where is the History Auto Save data stored?
Q13
How are expected running times determined?
Q14
Following a history auto save operation on a watch paired with iOS, a URL is shown in "Memo" area of the calendar, but tapping the URL causes the following message to appear: "Unsupported file type".
Q15
What is the zoom range of a map that is used offline (offline map)?
Q16
During cycling activity measurement, why isn't my speed displayed correctly?
Q17
The VO2Max reading is abnormally high.
Q18
What is VO2 max?
Q19
 Tracks do not appear on Running and Cycling maps.
Q20
During trekking activity measurements, why is the speed shown by the watch different from my actual vertical speed?
Q21
I stopped an activity, so why can't I see its history in Google Calendar?
Q22
 When the watch is paired with an Android phone, the Activity app displays incorrect measurement results.

Example
• The speed value shows 0 (zero) while I am on the move. 
• There are breaks in my traveled track while performing a measurement with Snow. 
• My pace and stride are not displayed correctly, and Auto Pause does not operate correctly with Running and Trail Running.
Q23
 What should I do to increase measurement accuracy of Running and Trail running?
Q24
 Google Fit does not show Activity app data.
Q25
 What should I do to make a battery charge last longer with Running and Trail running?
Q26
During trekking activity measurements, why is my vertical speed shown as 0m/h (0ft/h)?
Q27
 I cannot perform History Auto Save with Running, Trail Running, or other Activity apps.
Q28
 What will I be able to do after linking the Activity app with Google Fit?
Q29
 What is Google Fit?

Tool App

Q1
 When should I use Correct Altitude Using Location?
Q2
Why can't I catch any fish during the indicated fishing times?
Q3
How altitude readings work
Q4
How the pedometer works
Q5
Can I specify a port or point for the Tide Graph?
Q6
Why is the calories burned value shown by the Activity Graph different from by the actual number of calories burned?
Q7
Why are the sunrise and sunset times I find in a newspaper or on the web different from those indicated by the watch?
Q8
What does the Tool app do?
Q9
Why does the barometric pressure graph indicate sudden changes or have missing segments?
Q10
Why don't the sunrise and sunset times of the watch match actual times?
Q11
How are tide levels calculated?
Q12
Why is the altitude displayed by the watch different from the actual altitude?
Q13
Why are the low tide time and tide level, and the high tide time and tide level I find in a newspaper or on the web different from those indicated by the watch?
Q14
Why are direction readings incorrect? What does it mean when a clock figure appears on the watch display when I try to take a compass reading?
Q15
Why doesn't the Activity Graph display properly? Why does it show me riding in an automobile when I am not?
Q16
Altitude readings are not correct even though I am using "Correct Altitude Using Location".

Watch Faces

Q1
What should I do to view the map of the location of a Google Calendar event that is displayed on the Journey watch face?
Q2
Some events that I schedule with the Journey watch face are not displayed.
Q3
The monochrome watch face is displayed even though I selected OFF for the [Always-on screen] setting. What's wrong?
Q4
What is the monochrome pattern in the background of the Heart Rate watch face?
Q5
Why does a watch face dial appear totally black without displaying anything?
Q6
My smart watch shows a monochrome watch face screen. Buttons and the touch panel don't work. What's wrong?
Q7
Why are there missing segments in the altitude graph?
Q8
Abnormal heart rates were recorded by the Heart Rate watch face.
Q9
How can I change information displayed by a dial of the Authentic, and Multi watch faces?
Q10
Why does it take a long time for Street View to display on the Place watch face?
Q11
I can't display heart rate zones on the Heart Rate watch face. How do you display heart rate zones on the Heart Rate watch face?
Q12
Why does the content shown on the Heart Rate watch face suddenly change?
Q13
I input the location correctly with Google Calendar, so why do I still get an error message when I specify Map Display with the Place watch face?
Q14
What should I do to have the map of an event scheduled with Google Calendar displayed on the Place watch face?
Q15
Can I display a history of a day's heart rate zones?
Q16
Why can't I exit the monochrome digital watch face on the screen?
Q17
What should I do to have a scheduled event displayed on the Journey watch face?
Q18
Can watch faces be added?
Q19
How can I change the World Time City?
Q20
The schedule does not appear on the Traveler watch face when PLN is selected.
Q21
Why doesn't the next screen appear when I select Data or General Data when configuring Place watch face settings?
Q22
Why does "----" appear in a dial in place of an altimeter or barometric pressure value?
Q23
What should I do if I get an error message when I select Day or Title from Google Calendar Event on the Place watch face?
Q24
Why doesn't the Place watch face map refresh after I update Google Calendar information?
Q25
When Continuous Measurement is selected for the Heart Rate Measurement setting of the Heart Rate watch face, the watch continues to record heart rate measurements even when I am not wearing it on my wrist.

Location Memory

Q1
How do I use the map tracking display function?
Q2
What does the Location Memory app do?
Q3
Is the record of Location Memory accessible from a smartphone?
Q4
What are the plus (+) and minus (-) marks that appear next to Location Memory marks?
Q5
Why can't I add memos or marks to Location Memory data?

EX-FR100/200 Linking

Q1
Why doesn't my watch connect with the camera?
Q2
Why can't I connect with a Bluetooth® camera?
Q3
The watch has a round display, so what is the shape of stored images?
Q4
Why am I having problems pairing with an EXILIM EX-FR100/200?
Q5
What can I do with the EXILIM Controller app?
Q6
The EX-FR100/200 controller is off, so why can't I connect the watch?
Q7
How do I connect the watch with an EXILIM EX-FR100/200?

CASIO MOMENT LINK

Q1
Why does a group seem to spontaneously break up?
Q2
I can view a received messages as a phone notification, so doesn't it appear in CASIO MOMENT LINK running on my terminal?
Q3
Why am I having trouble forming a group even though my phone OS version is not a problem?
Q4
Why doesn't the location information of group members update?
Q5
Can I use watch and app to keep tab on my kids or check on the safety of my friends?
Q6
Why am I having trouble forming a group even though my phone OS version is not a problem and Bluetooth is turned on?
Q7
Why doesn't the message list refresh when a notification is received?
Q8
Why don't I receive messages?
Q9
Can I add members to an existing group?
Q10
What should I do if a person I do not know becomes a member of my group?
Q11
Why am I having trouble forming a group?
Q12
Can I view past messages?
Q13
Why is message notification delayed?
Q14
How long is location information shared?
Q15
About Packet Communications
Q16
Why is location information highly inaccurate?
Q17
Can I view messages received in the past?
Q18
Why is the display of group member location information delayed?
Q19
What should I do if I receive an invitation to join a group from someone I don't know?
Q20
Can I continue using CASIO MOMENT LINK? 
Q21
What is the reason behind not being able to download CASIO MOMENT LINK anymore? 
Q22
What is the reason behind not being able to download CASIO MOMENT LINK anymore? 

Multi Timepiece

Q1
How do I exit Multi Timepiece?
Q2
What is the Multi Timepiece?
Q3
What functions are unavailable when using Multi Timepiece?
Q4
When should I use the Multi Timepiece?
Q5
Why does it feel like the battery runs down quickly even though I am using the Multi Timepiece?

Point Navigation

Q1
What is Point Navigation?
Q2
I can't understand the meaning of the direction display.
What does the cone of view indicate?
Q3
The following error keeps appearing on maps: "Perform magnetization correction."
Q4
I can't figure out how to stop Point Navigation.

Handling and Care

Q1
Are there any precautions concerning putting on, taking off, or wearing the watch?
Q2
Are there any precautions concerning water proofing?
Q3
What needs to be done for regular user maintenance?
Q4
How do I fasten the band to my wrist?
Q5
Are there any precautions concerning chemicals?
Q6
What should I do when an error code appears on the display?
Q7
Is there any special handling for resin parts?
Q8
What are the precautions when washing or disinfecting my hands?
Q9
Are there any storage precautions?

Using the Watch in Another Country

Q1
Are there any precautions to keep in mind during use in another country?
Q2
Will auto time adjustment be correct in other countries?