DW-H5600
Battery and charging
- Q1
- I cannot charge the watch with the charging cable.
- Q2
- Why does my phone's battery sometimes drain too fast?
- Q1
- Why doesn't the watch receive messages or other notifications sent to my phone?
- Q2
- Why are notifications categorized incorrectly? Can notification categories be changed?
- Q3
- Do the watch and the app need to be connected via Bluetooth at all times?
- Q4
- Why does an error message appear that keeps me from logging into the app with my CASIO ID?
- Q5
- When I lose my Bluetooth connection, it does not automatically reconnect, or else the app stops working.
- Q6
- If I set up a new pairing with another smartphone, will my history be transferred?
- Q7
- If I delete an application, will all its history disappear?
- Q8
- The map is not displayed in the logs on the My Page screen.
- Q9
- Can I add another user?
- Q10
- Do I need to keep the app running at all times?
- Q11
- What happens to my history when I add a new watch?
- Q12
- Can I select the apps from which I want to receive notifications?
- Q13
- What happens to my history if I cancel the pairing with my watch?
- Q1
- What is Nightly Recharge?
What is sleep measurement?
- Q2
- Why isn’t Nightly Recharge displayed (acquired)?
- Q3
- Why does my phone battery drain so quickly?
- Q4
- What functions are restricted in the Airplane Mode?
- Q5
- Why do heart rate measurements seem to be incorrect?
- Q1
- Why is the blood oxygen level displayed by the watch different from that shown by a medical device?
- Q2
- Why is the displayed ACTIVE TIME less than the GYM WORKOUT time?
- Q3
- Why are the steps displayed fewer than I take on a treadmill?
- Q1
- How can I immediately view my current LifeLog and/or activity history in the app?
- Q2
- Where can I find out more about Nightly Recharge? (Nightly Recharge function (sleep measurement function) in each application)
- Q3
- Why is the CARDIO STATUS measurement result not displayed?
- Q4
- Why is the BREATHING EXERCISE measurement result not displayed?
- Q5
- Where can I find out more about Sleep Plus Stages? (Nightly Recharge function, displayed in BT5: Sleep Time, Sleep Score, Sleep Rate (each sleep measurement function), each in the app)
- Q6
- Why are the sleep time, bedtime, and wakeup time of NIGHTLY RECHARGE displayed, but the sleep stage and Nightly Recharge are not displayed?
- Q7
- How can I view a particular LifeLog record or activity?
- Q8
- Where can I find out more about the Running Index? (Running Index in Activity Log mode, Running Index in Summary in Activity Log mode)
- Q9
- How long do LifeLog, activity, and other data remain stored in watch memory? (Do I need to transfer data to the app every day?)
- Q10
- How is the sleep time displayed by LifeLog when your sleep time extends across two different dates?
- Q11
- Why is the LIFE LOG ACTIVE TIME not displayed?
- Q12
- Where can I find out more about Training Load Pro? (Cardio Status function, summary of Cardio Load in Activity Log Mode)
- Q13
- Where can I find out more about the Breathing Exercise? (Breathing Exercise)
- Q14
- Where can I find out more about Energy Sources? (Activity log in the Energy Used app in the Activity Log mode summary)
- Q15
- Where can I find out more about HR Zones? (HR display mode in Activity mode, (app) time in heart rate zones)
- Q16
- Why doesn't the LED turn off when I remove the watch from my wrist?
- Q1
- Children under the age of 13 cannot register a Casio ID, so what needs to be done so that they can use the app?
- Q2
- Why is ACTIVITY DATA not being transferred?
- Q3
- I forgot my Casio ID password.
- Q4
- I forgot my Casio ID.
- Q5
- If I log in with a Casio ID, can I see the history of other watches that are using the same ID?
- Q6
- Can I use the application without a CASIO ID?
- Q7
- What is the Casio ID?
- Q8
- Can I use my watch without a Casio ID?
- Q9
- If I unsubscribe with the Casio ID, can I continue to use the application?
- Q10
- Do I need to change my registration if I use the app somewhere other than the location I originally selected?
- Q11
- I want to change my Casio ID password.
- Q1
- Why can’t I pair the app with my phone? What should I do when the connection between the app and the watch is unstable?
- Q2
- Even though I have updated my watch, the display is grayed out and inoperable except for notifications from my phone. I cannot measure my heart rate or perform activity measurements.
- Q3
- Why is automatic time adjustment by phone connection disabled?
- Q4
- Even though I have updated my watch, the display is grayed out and inoperable except for notifications from my phone. I cannot measure my heart rate or perform activity measurements.
- Q5
- Why does the watch software update operation stop part way through?
- Q6
- How can I tell if the watch software update operation was completed successfully?
- Q7
- Is it necessary to always have the GPS on the smartphone set to ON?
- Q8
- Why won’t the watch software operation complete?
- Q9
- Why won’t the watch software operation complete?
- Q10
- Why doesn't the application's activity log show my track?
- Q11
- I cannot change the watch settings from the application.
- Q12
- I would like to know how to link with the DW-H5600 (3516) smartphone app.
- Q13
- Why isn't distance measured correctly?
- Q14
- What is the duration and pattern of sound/vibration for notifications (phone call, email, social media, etc.) from the smartphone?
- Q15
- Can I use the watch if I don't have a smartphone?
- Q16
- Can a Chinese citizen who has purchased the product and creates an account in Japan use the product in China?
- Q17
- What does "Use phone location information" mean? When is it used?
- Q18
- What is the timing of lifelog transfer?
- Q19
- Sometimes the message "Activity Data Usage" appears on the display. What will my personal activity information be used for?
- Q20
- The phone app is displaying the following message: "If the watch is not moved for a certain amount of time, the connection will be terminated.” How much time is “a certain amount of time”?
- Q21
- Failed to import Activity log