DW-H5600

Battery and charging

Q1
Why does my phone's battery sometimes drain too fast?
Q2
I cannot charge the watch with the charging cable.

Connections and notifications in general

Q1
Why doesn't the watch receive messages or other notifications sent to my phone?
Q2
I receive too many notifications. Can I select the apps from which I want to receive notifications?
Q3
Why are notifications categorized incorrectly? Can notification categories be changed?
Q4
Do the watch and the app need to be connected via Bluetooth at all times?
Q5
When I lose my Bluetooth connection, it does not automatically reconnect, or else the app stops working. 
Q6
If I delete an application, will all its history disappear?
Q7
If I set up a new pairing with another smartphone, will my history be transferred?
Q8
Can I add another user?
Q9
Why does an error message appear that keeps me from logging into the app with my CASIO ID?
Q10
The map is not displayed in the logs on the My Page screen.
Q11
What happens to my history when I add a new watch?
Q12
Do I need to keep the app running at all times?
Q13
What happens to my history if I cancel the pairing with my watch?

Watches in general (except training)

Q1
Why does my phone battery drain so quickly?
Q2
What functions are restricted in the Airplane Mode?
Q3
Why isn’t Nightly Recharge displayed (acquired)?
Q4
What is Nightly Recharge? 
What is sleep measurement?
Q5
Why do heart rate measurements seem to be incorrect?

Measurement accuracy

Q1
Why is the displayed ACTIVE TIME less than the GYM WORKOUT time?
Q2
Why is the blood oxygen level displayed by the watch different from that shown by a medical device?
Q3
Why are the steps displayed fewer than I take on a treadmill?

Life logs and heartbeat

Q1
Where can I find out more about Nightly Recharge? (Nightly Recharge function (sleep measurement function) in each application) 
Q2
Why is the BREATHING EXERCISE measurement result not displayed?
Q3
How can I view a particular LifeLog record or activity?
Q4
Where can I find out more about Sleep Plus Stages? (Nightly Recharge function, displayed in BT5: Sleep Time, Sleep Score, Sleep Rate (each sleep measurement function), each in the app)
Q5
Why is the CARDIO STATUS measurement result not displayed?
Q6
Where can I find out more about the Running Index? (Running Index in Activity Log mode, Running Index in Summary in Activity Log mode)
Q7
Why are the sleep time, bedtime, and wakeup time of NIGHTLY RECHARGE displayed, but the sleep stage and Nightly Recharge are not displayed?
Q8
How can I immediately view my current LifeLog and/or activity history in the app?
Q9
Why is the LIFE LOG ACTIVE TIME not displayed?
Q10
How long do LifeLog, activity, and other data remain stored in watch memory? (Do I need to transfer data to the app every day?)
Q11
Where can I find out more about the Breathing Exercise? (Breathing Exercise)
Q12
How is the sleep time displayed by LifeLog when your sleep time extends across two different dates?
Q13
Where can I find out more about Training Load Pro? (Cardio Status function, summary of Cardio Load in Activity Log Mode)
Q14
Where can I find out more about Energy Sources? (Activity log in the Energy Used app in the Activity Log mode summary)
Q15
Where can I find out more about HR Zones? (HR display mode in Activity mode, (app) time in heart rate zones)
Q16
Why doesn't the LED turn off when I remove the watch from my wrist?

ID and data linkage

Q1
Why is ACTIVITY DATA not being transferred?
Q2
Children under the age of 13 cannot register a Casio ID, so what needs to be done so that they can use the app?
Q3
I forgot my Casio ID.
Q4
I forgot my Casio ID password.
Q5
If I log in with a Casio ID, can I see the history of other watches that are using the same ID?
Q6
Can I use the application without a CASIO ID?
Q7
What is the Casio ID?
Q8
Can I use my watch without a Casio ID?
Q9
Do I need to change my registration if I use the app somewhere other than the location I originally selected?
Q10
If I unsubscribe with the Casio ID, can I continue to use the application?
Q11
I want to change my Casio ID password.

App in general

Q1
Why does the watch software update operation stop part way through?
Q2
Why can’t I pair the app with my phone? What should I do when the connection between the app and the watch is unstable?
Q3
How can I tell if the watch software update operation was completed successfully?
Q4
Even though I have updated my watch, the display is grayed out and inoperable except for notifications from my phone. I cannot measure my heart rate or perform activity measurements.
Q5
Is it necessary to always have the GPS on the smartphone set to ON?
Q6
Why won’t the watch software operation complete?
Q7
Why isn't distance measured correctly?
Q8
Why is automatic time adjustment by phone connection disabled?
Q9
I cannot change the watch settings from the application.
Q10
I would like to know how to link with the DW-H5600 (3516) smartphone app.
Q11
Can I use the watch if I don't have a smartphone?
Q12
Why doesn't the application's activity log show my track?
Q13
Can a Chinese citizen who has purchased the product and creates an account in Japan use the product in China?
Q14
What does "Use phone location information" mean? When is it used?
Q15
What is the duration and pattern of sound/vibration for notifications (phone call, email, social media, etc.) from the smartphone? 
Q16
The phone app is displaying the following message: "If the watch is not moved for a certain amount of time, the connection will be terminated.” How much time is “a certain amount of time”?
Q17
Sometimes the message "Activity Data Usage" appears on the display. What will my personal activity information be used for?
Q18
Failed to import Activity log
Q19
What is the timing of lifelog transfer?
Q20
Why won’t the watch software operation complete?
Q21
Even though I have updated my watch, the display is grayed out and inoperable except for notifications from my phone. I cannot measure my heart rate or perform activity measurements.