General questions
Troubleshooting
- Q1
- The Left Side of my Keyboard is not working. How can I fix it?
- Q2
- I am having problems with my MIDI connection.
- Q3
- What do I do about a Power Issue with my keyboard?
- Q4
- My sustain pedal on my keyboard cannot work.
- Q5
- No sound is produced from the built-in speaker
- Q6
- Why does my piano (or keyboard) turn off by itself?
- Q7
- It does not cut off the sound of speaker even when I connect the headphone.
- Q8
- Music Production Software does not recognize my piano (or keyboard) as a MIDI keyboard.
- Q9
- Why does the power of my piano (or keyboard) suddenly turn off during playing? The low battery is not Indicated.
- Q10
- Nothing happens or sound volume is getting lower or higher when I press some keyboard keys.
- Q11
- When I connect to an external device, noise is generated.
- Q12
- The sounds from headphones are distorted or too small, but it correctly sounds on speakers.
- Q13
- I can only hear a sound from one side of my headphone.
- Q14
- The power cannot be turned off.
- Q15
- When using with batteries, the power will suddenly turn off in case of loud volume.
- Q16
- I can hear sound from the speaker even when the volume is minimized. Is this a malfunction?
- Q17
- Multiple MIDI messages are sent by pedal operation.
- Q18
- When the USB memory is inserted to the musical instrument, the musical instrument cannot be operated temporarily.
- Q19
- When I read the data from a USB memory, a "Wrong Data" error message is displayed.
- Q1
- Is it OK if I shut off a power source for my keyboard by pulling off an AC adapter or operating a power tap to shut off the power instead of pushing the power button on the keyboard?
- Q2
- Can I use CASIO electronic musical instrument as a MIDI keyboard? And, what is the difference between "MIDI" and "General MIDI"?
- Q3
- How do I maintain the keyboard?
- Q4
- Can I connect my piano (or keyboard) to a smartphone and send the MIDI files?
- Q5
- Can I place my keyboard or piano in upright position leaning against the wall?
- Q6
- What is the purpose of OCTAVE SHIFT?
- Q7
- What is the Versatile Tones?
- Q8
- ＜ LK series ＞If I transfer a song from my computer to a LK series keyboard, how can I set it up to light the keys?
- Q9
- Are there any cautions when I turn off my keyboard?
- Q10
- Sterilization and Disinfection
- Q11
- Can I take batteries out while my keyboard is ON state?
- Q12
- Can I keep using my keyboard with the APO function disabled?
- Q13
- Can I connect to an external amplifier device?
- Q14
- I want to know how to connect the instrument to a smart device which has downloaded Chordana Play.
- Q15
- I am using composition software by connecting PC and the instrument. I want to make no sound from the instrument.
- Q16
- I want to play the keyboard while inputting external audio data.
- Q17
- I want to know the applicable models (terminals) for Chordana Play.
- Q18
- What models are compatible with the CASIO MUSIC SPACE app?
- Q1
- What type of USB cable is needed to connect with PC?
- Q2
- Can I use earphones?
- Q3
- Can I use an AC adaptor of Casio products other than the musical instrument, or another company's AC adaptor?
- Q4
- Do you have any recommended composition software?
- Q5
- Do you sell MIDI cables and MIDI interfaces at Casio?