Troubleshooting

Q9
After updating the app, I can't work it.
A9
The update may not have been performed correctly. Firstly, please try the following:
1. Delete the data and cache of the app by selecting "Device settings> Apps> CASIO MUSIC SPACE> Storage> Clear data".
2. Start CASIO MUSIC SPACE

If it still doesn't work, please try reinstalling as follows:
In case of Version 2.0.0 or later, the history data (*) will be deleted when reinstalling.
If you have created the backup data by "Data Management> Data Backup", please restore the data after reinstallation.
1. Uninstall CASIO MUSIC SPACE.
2. Device settings> Google> Backup> Turn off backup to Google Drive.
3. Reinstall CASIO MUSIC SPACE.

If you restore the backup data, please continue with the following operations:
4. Tap "Information> Data Management> Data Restore" from the top menu.
5. Select the backup file to restore.

(*) The history data
● Performance history of “Music Player”
● Tone settings for “Music Player”
● Markup for “Score Viewer”
● Scores for “Piano Roll”

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