Why can't I establish (or can no longer establish) a wireless LAN (Wi-Fi) connection between the camera and smartphone?
A7
• Follow the instructions in user documentation to establish a Wi-Fi connection.
Important!
– The procedure for establishing a wireless LAN (Wi-Fi) connection depends on the type of smartphone you are using.
For details, see the user documentation that comes with the smartphone.
– Double-check the SSID and password.
The SSID and password are different for each camera. Particular care concerning the password and SSID is required when there are connections using multiple cameras.
– Check to make sure that the connected wireless device is IEEE 802.11b/g/n standard.
• If you are unable to establish a wireless LAN (Wi-Fi) connection between the smartphone and camera, it may mean there is already one of the wireless connections below.
Re-establish the wireless LAN connection using the camera’s SSID and password.
- Household wireless LAN
- Public wireless LAN
- Portable wireless LAN device
• You may experience problems establishing a connection with your camera if the smartphone you are using is set up for automatic switching of Wi-Fi connections (auto network switching). If this is the problem, change your smartphone's Wi-Fi settings.
• Delete the camera SSID from the smartphone Wi-Fi settings, and then re-input it along with the requied password.
• If you have changed to another camera from the one connected to the smartphone, preform one of the operations below.
- iPhone(iOS): Use iPhone settings to delete the profile (wireless LAN connection settings) of the previous camera.
Next, configure wireless connection settings for the camera you want to connect to the smartphone.
- Android terminal: Use the smartphone Wi-Fi settings to delete the SSID of the previous camera.
Next, configure wireless connection settings for the camera you want to connect to the smartphone.
• Wireless LAN (Wi-Fi) is disabled while the camera is in the Airplane Mode. Exit the Airplane Mode.
• Move the camera so it is very close to the smartphone, computer, or other device being connected to.
Too much distance between the camera and the other device may make connection impossible because the signal cannot reach it.
• Connection may have been lost due to interference caused by a nearby microwave oven, cordless phone, or other wireless LAN device. Move the camera away from the device causing the problem.
• Attempting to use a memory card that includes a wireless function can cause interference and abnormal operation.
• Check to make sure that the connected wireless devices is IEEE 802.11b/g/n standard.
• If you have sent the camera in for repair, note that some repair procedures result in the SSID and/or password being changed.
If this happens, you will need to reconfigure SSID and password settings.
IMPORTANT!
• Never use wireless LAN functions inside an aircraft or anywhere else where such operation is restricted.
NOTE
• Note that using wireless LAN functions requires more battery power usage than normal.
Make sure that the camera battery is sufficiently charged before starting a wireless LAN operation.
