Troubleshooting

Q1
Android Terminals: Why doesn't EXILIM ALBUM display MOV format files?
A1
EXILIM ALBUM supports display of the file formats below.
• iOS
   Photos:  JPG, PNG
   Movies:  MOV, MP4, M4V
• Android
   Photos: JPG, PNG
   Movies:  MP4, M4V

Note
• Depending on the terminal you are using, you may be able to display other file formats.
• When you use EXILIM Connect Version 4.0 or higher to transfer movies to an Android terminal, they are normally converted and stored to MP4 files. With some terminals, however, transferring a file will cause an error message to appear (Conversion Error. <file name> Failed to convert video. Saving to original file format.) and so files will not be converted. Such unconverted files cannot be displayed using EXILIM ALBUM. To play back a MOV format movie file, you will need to obtain a separate movie player app that supports their playback.

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